Insurance Claims Service Provider Program A service advantage for your business
The Insurance Claims Service Provider program provides the knowledge and skills to better service the needs of your client, the insurance company, while ensuring the best possible results for their client, the end customer. As a service provider you are an important link between the insurance company and the insured. Making a claim can be a very stressful and difficult time, and you may be the only direct contact that a customer has during the claim process. Your service is what the customer will remember and how they will judge their insurance company. Therefore, it is important to all insurance companies that you understand the claims process and offer the best possible service and support to the customer. The Australian and New Zealand Institute of Insurance and Finance (the Institute), has developed the Insurance Claims Service Provider course to help service providers work with both the insurance company and the customer. Who is it for?
The Insurance Claims Service Provider program is a short online training program built specifically for service providers. The course is designed to help you to service and manage customers of insurance companies. If you are a builder, glazier, carpet or roof restorer, gas fitter, electrician, plumber, case manager, estimator, structural engineer, renovator, plasterer or any one of the many people who provide a service to insurance customers, this course is for you. What is involved?
The course can be accessed from any computer with internet access. The minimum requirements are Internet Explorer 5.5 or above (or equivalent) with Adobe Flash Player. The course covers four (4) topics:
1. the insurance market and industry regulation
2. insurance contracts and policy—what they mean to your role
3. looking the part—your professional approach
4. understanding claims processes. The course takes approximately 2–3 hours to complete. You can log in and out at any time, allowing you to finish the course in your own time. When you have finished the course, you will receive a certificate of completion. This will demonstrate to insurance companies your commitment to high service standards. For a demonstration of the course please click on the link below (Adobe Flash Player required). Insurance Claims Service Provider Demo Cost
$215 (inclusive of GST) How to enrol
To enrol in the Insurance Claims Service Provider program simply click on the enrol button below, print and fill out the enrolment form and fax it to the Institute (Fax: (03) 9642 4166). Alternatively, you can contact our Customer Service team and enrol over the phone (03) 9613 7280.
|
