Insurance Claims Service Providers Program

The Insurance Claims Service Providers Program provides the knowledge and skills to better service the needs of your client, the insurance company, while ensuring the best possible results for their client, the end customer.

As a service provider you are an important link between the insurance company and the insured. Making a claim can be a very stressful and difficult time, and you may be the only direct contact that a customer has during the claim process. Your service is what the customer will remember and how they will judge their insurance company.

Therefore, it is important to all insurance companies that you understand the claims process and offer the best possible service and support to the customer. The Insurance Claims Service Providers Program is designed to help service providers work with both the insurance company and the customer.

Demonstration
For a demonstration of the course please click on the link below (Adobe Flash Player required).

Insurance Claims Service Providers Demo

Who should attend
The Insurance Claims Service Providers Program is a short online training program built specifically for service providers.

The course is designed to help you to service and manage customers of insurance companies. If you are a builder, glazier, carpet or roof restorer, gas fitter, electrician, plumber, case manager, estimator, structural engineer, renovator, plasterer or any one of the many people who provide a service to insurance customers, this course is for you.

Features and benefits
The Insurance Claims Service Providers Program provides the knowledge and skills to better service the needs of your client, the insurance company, while ensuring the best possible results for their client, the end customer.

Learning outcomes
The course covers four (4) topics:

• the insurance market and industry regulation
• insurance contracts and policy—what they mean to your role
• looking the part—your professional approach
• understanding claims processes.

Result timeframes and documentary evidence
Results are instant after the completion of a short multiple-choice test. A Certificate of Completion is awarded at the end of this program.

Next steps
To enrol in the Insurance Claims Service Providers Program simply click on the enrol button below, print and fill out the enrolment form and fax it to the Institute (Fax: (03) 9642 4166). 

Alternatively, you can contact our Customer Service team and enrol over the phone (03) 9613 7280.