A requirement for anyone providing general advice to retail clients about general insurance products and services (other than personal accident and sickness), this facilitated workshop covers the skills and knowledge required to obtain ASIC Tier 2 General Insurance – General Advice compliance.

Both the online and workshop delivered programs feature extensive case studies and interactivity to give students chance to apply the skills and knowledge gained.

Learning Outcomes
Upon completion of the program, participants should be able to understand:

• customer service principles
• the insurance environment
• the legal environment
• principal legislation
• the General Insurance Code of Practice
• privacy
• insurance processes.

National Competencies
Upon completion of this program students will obtain the following national competency:

• FNSICADV301B Provide general advice on financial products and services

Next Steps
To arrange staff enrolment or to discuss your training requirements with one of our Business Relationship Managers, contact the Institute on (+61 3) 9613 7280.